Senior Manager of Mid-Market Customer Success - Remote

Overview

As the Senior Manager of Mid-Market Customer Success at Jasper, you will lead a team dedicated to helping mid-market customers achieve their goals through generative AI solutions.

In Short

• Lead and mentor a team of Customer Success Managers.
• Ensure customers achieve measurable value from Jasper.
• Implement scalable processes and best practices.
• Advocate for customer feedback across departments.
• Monitor and improve team KPIs.
• Develop team OKRs and assess performance.
• Collaborate with Sales and Product teams.

Requirements

• 7+ years in Customer Success in SaaS.
• 3+ years leading CSM teams.
• Experience with mid-market customers preferred.
• Strong mentoring and team development skills.
• Ability to design and optimize processes.
• Comfort using metrics for decision making.
• Excellent verbal and written communication skills.
• Thrives in a fast-paced environment.

Benefits

• Comprehensive Health, Dental, and Vision coverage.
• 401(k) with up to 2% company matching.
• Flexible PTO and budget for time away from work.
• FlexWellness program for personal health goals.
• Generous budget for home office setup.
• $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.