Remote Otter LogoRemoteOtter

Senior Manager of Customer Success - Remote

Posted 2 weeks ago

Overview

We are looking for a Senior Manager of Customer Success to lead our California region, overseeing a team of CSMs. This role requires a hands-on leader who excels at coaching by doing, identifying and mitigating risks, and ensuring alignment across Customer Success, Sales, and other key teams.

In Short

  • Lead the Customer Success team in California
  • Oversee a team of Customer Success Managers (CSMs)
  • Provide hands-on coaching and support
  • Identify and mitigate risks in customer relationships
  • Ensure alignment with Sales and other teams
  • Manage high-value, complex customer relationships
  • Drive renewals and expansion
  • Experience in martech or analytics is a plus
  • Comfortable providing direct support to the team
  • Ensure smooth operation of the region

Requirements

  • Strong people leadership skills
  • Experience managing customer relationships
  • Proven ability to drive renewals and expansion
  • Experience in martech, analytics, or technical products is a plus
  • Hands-on approach to leadership
  • Ability to identify and mitigate risks
  • Strong alignment skills across teams
  • Comfortable in a fast-paced environment
  • Excellent communication skills
  • Ability to work collaboratively

Benefits

  • Competitive salary
  • Health benefits
  • Opportunities for professional development
  • Dynamic work environment
  • Supportive team culture
  • Flexible work arrangements
  • Performance bonuses
  • Access to industry events
  • Work-life balance initiatives
  • Employee recognition programs

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