Senior Manager of Customer Success - Remote

Overview

We are looking for a Senior Manager of Customer Success to lead our California region, overseeing a team of CSMs. This role requires a hands-on leader who excels at coaching by doing, identifying and mitigating risks, and ensuring alignment across Customer Success, Sales, and other key teams.

In Short

• Lead the Customer Success team in California
• Oversee a team of Customer Success Managers (CSMs)
• Provide hands-on coaching and support
• Identify and mitigate risks in customer relationships
• Ensure alignment with Sales and other teams
• Manage high-value, complex customer relationships
• Drive renewals and expansion
• Experience in martech or analytics is a plus
• Comfortable providing direct support to the team
• Ensure smooth operation of the region

Requirements

• Strong people leadership skills
• Experience managing customer relationships
• Proven ability to drive renewals and expansion
• Experience in martech, analytics, or technical products is a plus
• Hands-on approach to leadership
• Ability to identify and mitigate risks
• Strong alignment skills across teams
• Comfortable in a fast-paced environment
• Excellent communication skills
• Ability to work collaboratively

Benefits

• Competitive salary
• Health benefits
• Opportunities for professional development
• Dynamic work environment
• Supportive team culture
• Flexible work arrangements
• Performance bonuses
• Access to industry events
• Work-life balance initiatives
• Employee recognition programs