Senior Customer Education Program Manager - Remote

Overview

As a Senior GTM Enablement Manager leading key initiatives for our Customer Education Program, you will be responsible for creating, building, and managing a customer certification program designed to elevate our customers' product knowledge and skills.

In Short

• Lead the creation of comprehensive customer certification programs.
• Design and build self-paced online courses for customers.
• Create interactive certification exams to validate customer skills.
• Communicate program benefits and new certification opportunities to customers.
• Collaborate with Product teams, Customer Success, and Marketing.
• Track key metrics to evaluate program success.
• Continuously refine and update certification content.
• Build strategies to engage customers in the certification program.

Requirements

• 5+ years of experience in customer education or similar roles.
• Strong understanding of instructional design principles.
• Ability to create engaging educational content.
• Experience with Learning Management Systems and certification tools.
• Strong communication skills.
• Analytical mindset for measuring program success.
• Experience developing project plans including timelines and budgets.
• Ability to manage stakeholder expectations effectively.
• Results-driven with a track record of success.
• Experience working in the technology sector.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks and benefits based on employment status.
• Flexibility of remote work, including optional WeWork access.