Customer Education Manager - Remote

Overview

The Customer Education Manager at MaintainX will be responsible for designing, producing, and maintaining educational content for customer education channels, focusing on enabling users to develop core competencies through certifications and learning paths.

In Short

• Define educational content requirements with internal experts.
• Research customer personas to enhance learning motivation.
• Develop instructional content using models like ADDIE and SAM.
• Audit educational channels for content updates.
• Execute a content maintenance strategy aligned with product roadmaps.
• Collaborate on the Customer Education roadmap.
• Consult on curriculum and content design.

Requirements

• 5+ years in education-related roles.
• 3+ years developing eLearning content.
• Proficiency in video production tools like Camtasia.
• Experience with course authoring tools such as Articulate.
• Familiarity with learning management systems.
• Collaboration experience with subject matter experts.
• Strong communication skills for technical concepts.
• Attention to detail in grammar and aesthetics.

Benefits

• Competitive salary and equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Flexible PTO policy.
• A supportive and diverse work culture.