Customer Education Lifecycle Manager - Remote

Overview

Make Academy is looking for a Customer Education Lifecycle Manager to design and implement a learner engagement and retention strategy from the ground up. Your mission is to ensure that learners progress successfully through the Make Academy journey, develop the skills they need, and ultimately adopt Make to drive customer retention and growth.

In Short

• Design and implement learner engagement strategies.
• Map the learner journey and identify engagement opportunities.
• Develop tech-touch engagement campaigns.
• Utilize automation and analytics for personalized learning experiences.
• Analyze learner behavior to improve engagement.
• Collaborate with content teams for aligned learning experiences.
• 3+ years of experience in customer journey mapping.
• Expertise in email marketing tools.
• Fluency in English required.
• Strong communication and collaboration skills.

Requirements

• 3+ years of experience in learner or customer journey mapping.
• Expertise in segmentation and personalization.
• Hands-on experience with email marketing tools.
• Fluency in English.
• Proficiency in A/B testing.
• Familiarity with HTML and CSS.
• Experience with analytics tools.
• Strong understanding of automation tools.
• Ability to work autonomously.
• Excellent communication skills.

Benefits

• Multinational team with diverse nationalities.
• 25 days of vacation and 4 sick days.
• Stock units in a growing company.
• Remote work and flexible hours.
• Learning and growth opportunities.
• State-of-the-art equipment provided.
• Extra parental leave.
• Contributions to Multisport card.
• Weekly team breakfasts and events.
• Inclusive and diverse work environment.