Customer Success Manager, PEO - Remote

Overview

As a Customer Success Manager at Deel, you will be the face and voice of the company for clients, responsible for building strong customer relationships and driving revenue growth.

In Short

• Manage a high volume of small spend accounts in SMB/MM or ENT segments.
• Identify risks leading to customer churn.
• Build relationships by addressing client pain points and recognizing growth opportunities.
• Gather product and operational feedback from clients.
• Ensure a high-quality customer experience daily.
• Coordinate with internal teams for timely customer support.
• Drive adoption of platform features for improved customer retention.

Requirements

• 2+ years of relevant experience.
• Ability to work occasional shifts aligned with EMEA business hours.
• Experience with Professional Employer Organizations and related HR functions.
• Track record of elite performance.
• Previous customer success or advisory experience preferred.
• Strong desire to work in technology.
• Ability to remain calm under pressure while building relationships.
• Data-savvy with a knack for drawing insights from complex datasets.
• Motivated self-starter with a growth mentality.
• Strong analytical skills and a curiosity to make an impact.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options, including WeWork access.
• Competitive pay and scalable benefits.
• Commitment to inclusivity and diversity.