Customer Onboarding Manager, SMB | German Speaking - Remote

Overview

As a Customer Onboarding Manager at Deel, you will be the face and voice of Deel for clients, responsible for onboarding clients and ensuring long-term success.

In Short

• Help customers through onboarding and offboarding processes.
• Assist teammates with escalations and questions on processes and products.
• Drive complex projects and process improvements.
• Become an expert in Deel products to set up customers for success.
• Problem-solve client issues and advocate for their success.
• Partner with internal teams to enhance customer experience.
• Suggest and implement ideas for optimizing onboarding workflows.

Requirements

• 3+ years of experience in onboarding/integration management.
• Experience managing complex B2B SaaS products.
• Creative problem-solving skills.
• Excellent communication and presentation skills.
• Strong relationship-building abilities.
• Understanding of project management principles.
• Self-starter with a growth mentality.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks and benefits based on employment status.
• Flexibility of remote work, including optional WeWork access.