Link Care Coordinator - Remote

Overview

The Care Coordinator will develop long-term relationships with patients to effectively enroll them in the Link program or refer them to a participating provider, serving as a communication liaison for the Territory Manager, Physician Office, and Patient.

In Short

• Responsible for patient enrollment in the Link program.
• Act as a communication liaison between patients and healthcare providers.
• Maintain detailed patient interaction records in Salesforce.
• Conduct intake and follow-up calls with patients.
• Ensure compliance with Medicare guidelines and HIPAA regulations.
• Meet departmental call volume requirements.
• Provide exceptional customer service and professionalism.
• Work with administrative support teams for seamless patient care.
• Assist with documentation and issue resolution.
• Seek continual education opportunities.

Requirements

• High School Diploma or GED.
• 1+ years of medical industry or call center/customer service experience.
• High attention to detail.
• Ability to solve practical problems.
• Strong communication skills.
• Experience with Salesforce is preferred.
• Knowledge of urology products is a plus.
• Willingness to assist other departments as needed.
• Commitment to professional excellence and teamwork.
• Flexibility to adapt to changing business needs.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive team environment.
• Work-life balance initiatives.
• Recognition of performance-based culture.
• Commitment to employee well-being.
• Equal opportunity employer.
• Flexible workplace arrangements for remote roles.
• Access to healthcare benefits.
• Commitment to advancing health solutions.