Director of Customer Success - Remote

Overview

As a Director of Risk Strategies at DataVisor, you will lead the post-sales journey for strategic customers, focusing on fraud management and customer success.

In Short

• Lead a team of Fraud Strategy Managers.
• Build frameworks to monitor customer business values.
• Ensure proper data integration and solution configuration for new customers.
• Oversee Fraud Detection Quality Improvement projects.
• Identify upsell opportunities and partner with Sales.
• Conduct business review meetings with customer executives.
• Understand client use cases to define success plans.
• Track customer business values comprehensively.
• Lead onboarding of new customers.
• Improve rule and model detection performance.

Requirements

• Experience in fraud management.
• Strong understanding of customer success strategies.
• Proven leadership skills.
• Ability to work with data integration processes.
• Experience in machine learning applications.
• Excellent communication skills.
• Ability to conduct business reviews.
• Experience in upselling and relationship management.
• Familiarity with professional services in tech.
• Willingness to work with remote teams.

Benefits

• Work with a leading security company.
• Collaborative and positive work culture.
• Opportunity to lead strategic initiatives.
• Engage with top-tier clients.
• Remote work flexibility.
• Competitive compensation package.
• Professional development opportunities.
• Work with cutting-edge technologies.
• Impactful role in fraud prevention.
• Join a team of world-class experts.