Senior Customer Success Manager - Fraud and AML Strategy - Remote

Overview

As a Senior Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization.

In Short

• Act as the primary point of contact and trusted advisor for assigned enterprise customers.
• Ensure successful onboarding, adoption, and long-term value realization.
• Understand client business models and fraud/AML risk exposure.
• Partner closely with clients to align fraud detection and AML platform capabilities.
• Coordinate with internal teams for timely delivery of enhancements.
• Monitor detection performance metrics and support quarterly business reviews.
• Educate clients on best practices in fraud/AML strategies.
• Represent the voice of the customer internally and externally.

Requirements

• Experience in Customer Success or equivalent role.
• Strong understanding of fraud detection and AML compliance.
• Familiarity with machine learning and data analysis.
• Excellent communication and interpersonal skills.
• Ability to work cross-functionally with product and engineering teams.
• Proven track record of managing enterprise clients.
• Experience in FinTech, Banking, or E-commerce preferred.
• Ability to drive measurable improvements and operational efficiency.

Benefits

• Work with a leading AI-powered fraud and risk platform.
• Collaborative and results-driven company culture.
• Opportunity to work with Fortune 500 companies.
• Remote-based position, offering flexibility.
• Access to a team of world-class experts in big data and machine learning.