Customer Experience Representative - Retrieval - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions.

In Short

• Full-Time Temporary position, Monday-Friday 8:00am-6:00pm EST.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries in a high call volume environment.
• Interact with customers via telephone, email, and online chat.
• Investigate and solve product and service complaints.
• Maintain customer accounts and records of interactions.
• Make outbound contacts to provide education and facilitate issue resolution.
• Provide feedback on the efficiency of the customer service process.
• Perform other related duties as assigned.

Requirements

• Excellent communication skills including active listening.
• Service-oriented with strong problem-solving skills.
• Proficient computer skills and ability to learn new software.
• Experience using Call Center Phone systems like Ring Central.
• 3 or more years of Customer service experience required.
• Data entry/Typing skills of 30 WPM.

Benefits

• Work in a high-performing, values-driven team.
• Opportunity to tackle complex healthcare problems.
• Engage with a diverse professional community.