Account Manager - Remote

Overview

DataKind is seeking an Account Manager to serve as the primary relationship owner for our lighthouse institution partnerships. This role is central to ensuring our higher education partners are successful, satisfied, and growing with DataKind's Unified Data and Technology System (UDTS). You'll own the long-term health of these high-visibility partnerships, serving as the connective tissue between institutions and DataKind's internal teams.

In Short

• Serve as the primary point of contact and trusted advisor for institutional partners.
• Own the renewal process for partnerships and track engagement signals.
• Coordinate with implementation and product teams for smooth onboarding.
• Facilitate Learning Circles and cohort activities among institutions.
• Serve as the voice of partners internally and provide structured feedback.
• Manage complex, multi-stakeholder relationships in higher education.
• Conduct regular check-ins and relationship health reviews.
• Develop a deep understanding of each institution's evolving needs.
• Ensure DataKind's offerings continue to deliver meaningful value.
• Willingness to travel to partner institutions periodically.

Requirements

• 4+ years of experience in account management or customer success.
• Strong understanding of higher education operations and challenges.
• Excellent communication and facilitation skills.
• Strong organizational skills managing multiple partnerships.
• Experience in edtech or SaaS organizations is preferred.
• Familiarity with higher education data systems at a conceptual level.
• Ability to translate between institutional partners and internal teams.
• Commitment to educational equity and data-driven social impact.
• Willingness to travel regularly to institutional partners.

Benefits

• Flexible working hours and time off, including shared recharge days.
• 100% employer-paid medical, vision, and dental benefits.
• Professional development funding and mentorship opportunities.
• 401(k) plan with 5% employer matching.
• Commitment to a diverse and inclusive work environment.