Account Manager - Remote

Overview

As an Account Manager at SewerAI, you will serve as the primary point of contact for a portfolio of municipal, contractor, and engineering customers, ensuring they achieve measurable value and expand their use of our platform.

In Short

• Serve as the primary point of contact for a portfolio of municipal, contractor, and engineering customers.
• Ensure clients achieve measurable value, renew successfully, and expand their use of our platform.
• Blend relationship-building, strategic account planning, and technical fluency to deliver outcomes that matter.
• Work cross-functionally with Sales, Product, and Support to drive customer success and account growth.
• Contribute to scalable playbooks and processes that support long-term growth.
• Own customer relationships across a book of business (SMB, mid-market, and enterprise).
• Drive renewals by ensuring customers achieve outcomes tied to SewerAI’s platform.
• Identify expansion opportunities and partner with Sales to grow accounts.
• Build executive champions by aligning platform capabilities with customer goals.
• Conduct QBRs and business reviews to reinforce value and uncover new use cases.

Requirements

• 3–6+ years in Account Management, Customer Success, or related roles (SaaS or infrastructure strongly preferred).
• Proven ability to drive renewals and account expansion with measurable growth.
• Strong relationship-building skills with both users and executive sponsors.
• Strategic thinker able to assess account health and prioritize actions effectively.
• Comfortable in fast-paced startup environments; thrives in ambiguity.
• Excellent communication skills — written, verbal, and presentation.

Benefits

• Base Salary: $100,000 ($120,000-$150,000 OTE)
• Equity opportunities available
• Medical, Dental, Vision, Basic Life, 401(k), and more
• Unlimited PTO
• Tools and resources to support success
• Competitive compensation with high-growth potential