Customer Success Manager - Diagnostics - Remote

Overview

As the Customer Success Manager, you will play a hands-on role in setting up and owning end-to-end success for Cyted’s early-stage diagnostics. Partnering closely with the Chief Commercial Officer - US and the Sales team, you will directly lead customer onboarding, training, and ongoing engagement - building trusted relationships with clinicians, administrators, and operational staff.

In Short

• Build Cyted’s customer success function end-to-end.
• Own delivery of high-value clients, ensuring adoption, renewals, and growth.
• Set clear goals, success measures, and reporting methods.
• Lead collaborative, cross-functional partnerships.
• Establish and oversee all customer operational workflows.
• Track and analyse customer performance data.
• Create the groundwork for future team growth.
• Maintain end-to-end accountability for customer satisfaction.
• Act as the primary point of contact for healthcare customers.
• Earn customer confidence as the first line of support.

Requirements

• Bachelor’s degree in Life Sciences, Healthcare, Business, or a related field.
• 3–5 years’ experience in a customer-facing role.
• Experience working in healthcare, diagnostics, or medical technology environments.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management skills.
• Hands-on, practical problem-solving approach.
• Understanding of healthcare operational workflows.
• Experience using CRM, ticketing, or reporting tools.
• Customer-first mindset with a proactive approach.
• Adaptable and self-directed, comfortable working in a fast-paced environment.

Benefits

• 401(k) Safe Harbor Plan with employer match.
• Equity Participation: Share grants subject to board approval.
• Access to the company's medical insurance.
• Life Insurance: 3x your annual base earnings, employer-paid.
• 20 vacation days per year.
• 8 sick days.
• Annual CPD Allowance: $1,000 per year for professional development.
• Regular Company Events.