Service Implementation Manager - Remote

Overview

The Service Implementation Manager will take ownership of turning commercial agreements into reliable, business-as-usual services within NHS trusts, ensuring clinic capacity, staffing resilience, and service continuity during implementation.

In Short

• Lead implementation of healthcare services within NHS trusts.
• Ensure clinic capacity and staffing resilience during service implementation.
• Coordinate across Sales, Clinical, and Operations teams.
• Develop evidence-based business cases for service delivery.
• Manage complex stakeholder environments.
• Design repeatable implementation processes.
• Act as a central point of accountability for implementation progress.
• Identify and mitigate operational risks proactively.
• Support alignment between clinical intent and operational delivery.
• Drive continuous improvement in service delivery.

Requirements

• Proven experience in implementing healthcare services in NHS.
• Strong background in service operations or transformation roles.
• Experience in developing NHS business cases.
• Ability to manage complex stakeholder environments.
• Strong planning and coordination skills.
• Clear and confident communicator.
• Highly accountable and delivery-focused.
• Resilient and calm under pressure.

Benefits

• 25 days holiday plus public holidays.
• Pension scheme.
• Annual learning and development budget.
• Medical insurance including dental and optical cover.
• Life/critical illness cover.
• Social events including Christmas and Summer parties.
• Cycle to work scheme.
• Electric Vehicle Scheme.
• Sabbatical after 4 years of service.