Customer Service Manager - Diagnostics - Remote

Overview

Cyted Health is a leading gastrointestinal health company focused on transforming access to esophageal care through innovative diagnostics. As a Customer Service Manager, you will be responsible for establishing and managing the customer service function to ensure seamless adoption and support for our healthcare partners.

In Short

• Lead the customer service function for Cyted’s diagnostics.
• Manage relationships with healthcare providers and ensure customer satisfaction.
• Develop and implement customer onboarding and training processes.
• Monitor account health and performance metrics.
• Collaborate with cross-functional teams to resolve issues.
• Build and maintain strong relationships with clinicians and operational staff.
• Design processes for efficient service delivery.
• Act as the primary point of contact for healthcare customers.
• Drive continuous improvement in customer service operations.
• Work remotely with flexibility in hours.

Requirements

• 5+ years of experience in customer-facing roles.
• Experience in managing healthcare or diagnostics partnerships.
• Strong communication and relationship-building skills.
• Ability to work independently in a remote-first environment.
• Understanding of operational workflows and customer service processes.
• Proactive, empathetic, and solution-oriented mindset.
• Experience with CRM systems.
• Desirable: Bachelor’s degree in Life Sciences, Healthcare, or Business.
• Ability to analyze customer performance data.
• Motivation to improve healthcare outcomes.

Benefits

• Comprehensive benefits package including health insurance and retirement plans.
• 20 vacation days and 8 sick days per year.
• Professional development allowance of $1,000 per year.
• Flexible working hours in a remote-first environment.
• Access to employee assistance programs.
• Equity participation options available.
• Regular company events and team socials.
• Parental leave benefits.
• Holiday purchase scheme for extra vacation days.
• Supportive and inclusive company culture.