Collision Repair Field Technical Analyst - Bilingual - Remote

Overview

The Collision Repair Field Technical Analyst is a point of contact for technical & KPI analysis for CSN Field Operations Team within Quebec & Eastern Canada, assisting licensees to improve their business operations.

In Short

• Be a point of contact for technical analysis and collision repair related information.
• Assist CSN licensees with industry needs using in-depth knowledge of the automotive industry.
• Resolve high urgency issues and store concerns.
• Conduct targeted estimate auditing to support insurance KPI performance & profitability.
• Identify opportunities for licensees to leverage the CSN System.
• Report progress and activity monthly regarding case management and KPI performance.
• Assist with new shop onboarding as required.
• Participate in building shop training.
• Proactively identify outliers for coaching and assist with improvement plans.
• Present and mediate findings regarding complex issues to all parties involved.

Requirements

• Strong knowledge of the automotive industry and trends.
• Experience in technical analysis and case management.
• Ability to negotiate and guide decision-making.
• Excellent communication skills, both verbal and written.
• Bilingual in English and French.

Benefits

• Opportunity to work with a leading collision repair company.
• Supportive team environment.
• Professional development opportunities.
• Competitive salary and benefits package.