Automotive Collision Field Technical Analyst - Bilingual - Remote

Overview

The Field Technical Analyst is a point of contact for technical & KPI analysis for CSN Field Operations Team within Quebec & Eastern Canada, assisting licensees to improve their business operations.

In Short

• Be a point of contact for technical analysis and repair related information.
• Assist CSN licensees with industry needs using in-depth automotive knowledge.
• Resolve high urgency issues and store concerns.
• Conduct targeted estimate auditing to support insurance KPI performance.
• Identify opportunities to help licensees leverage the CSN System.
• Report progress and activity monthly on various topics.
• Assist with new shop onboarding and training.
• Work with management to improve shop operations.
• Present findings regarding complex issues to all parties.
• Participate in developing store action plans.

Requirements

• Bilingual (English and French).
• In-depth knowledge of the automotive industry.
• Experience in technical analysis and case management.
• Strong negotiation and communication skills.
• Ability to conduct audits and provide actionable feedback.
• Familiarity with OEM equipment and training requirements.
• Experience in developing training materials.
• Proficiency in reporting and performance analysis.
• Ability to work collaboratively with various stakeholders.
• Strong problem-solving skills.

Benefits

• Opportunity to work with a leading collision repair company.
• Supportive team environment.
• Professional development opportunities.
• Engagement in impactful projects.
• Competitive salary and benefits package.