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Technical Customer Service Representative – French Speaking - Remote

Posted 2 hours ago
Customer Service
Full Time
Worldwide

Overview

Join a global, people-first organization as a Technical Customer Service Representative, providing technical support to French-speaking customers while working fully remotely from Portugal.

In Short

  • Support French-speaking customers via phone, email, and chat.
  • Handle technical and data-related inquiries, including basic SQL checks.
  • Investigate issues, provide clear explanations, and ensure fast resolution.
  • Collaborate with technical and internal teams to improve service quality.
  • Document cases accurately and meet quality & performance KPIs.
  • Fluent in French and intermediate English required.
  • Basic SQL knowledge is essential.
  • Comfortable working remotely with digital tools.
  • Previous experience in customer service or technical support is a plus.
  • Flexible start date.

Requirements

  • Fluent / Native French (C1–C2).
  • Intermediate English (B1–B2).
  • Basic SQL knowledge (queries, data checks).
  • Strong problem-solving skills and attention to detail.
  • Comfortable working remotely.
  • Previous experience in customer service or technical support is a plus.

Benefits

  • Competitive salary package aligned with the market.
  • Private health insurance.
  • Meal allowance.
  • Fully remote role from Portugal with only one office visit every 3 months.
  • Paid training & structured onboarding.
  • Career growth opportunities within an international environment.
  • Supportive, inclusive, and collaborative remote culture.
Cross Border Talents logo

Cross Border Talents

Cross Border Talents is a multinational company specializing in professional and consumer imaging equipment and information systems. They provide exceptional customer support for a range of imaging products, including printers, photocopiers, and digital cameras, specifically catering to Norwegian-speaking customers. The company is committed to fostering a diverse and inclusive work environment, offering equal opportunities to all employees. With a focus on professional growth and development, Cross Border Talents provides comprehensive training, competitive salaries, and various benefits, including relocation support to Greece. They pride themselves on being a Great Place to Work, emphasizing community engagement and employee well-being.

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