French Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment ES is excited to offer a fantastic opportunity for French-speaking individuals to join the Online Retail Department in Greece as Customer Service Representatives! If you are passionate about e-commerce and dedicated to providing exceptional support, this role is perfect for you. You will assist French-speaking customers with their inquiries related to online retail products, ensuring they have a pleasant and hassle-free shopping experience. Join our vibrant team and be part of an organization that values commitment, excellence, and customer satisfaction!

In Short

• Provide outstanding customer service to French-speaking clients through multiple channels, including phone, email, and live chat.
• Respond to customer inquiries, resolve issues, and provide detailed information about products and services.
• Maintain a positive and professional demeanor during all customer interactions.
• Document customer interactions accurately and contribute to improving overall service quality.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Participate actively in training sessions to keep updated on product knowledge and best practices in customer service.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Ability to resolve customer issues effectively.
• Experience in customer service is a plus.
• Familiarity with e-commerce platforms.
• Team player with a positive attitude.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Training and development opportunities.
• Possibility for career advancement.
• Competitive salary and benefits.
• Work with a diverse team.