German Language Customer Service Representative - Remote

Overview

An exciting opportunity for German language speaking individuals to join the customer service team for Booking.com in Greece, assisting customers with their travel inquiries.

In Short

• Offer exceptional customer support to German-speaking clients via phone, email, and live chat.
• Manage inquiries related to bookings, changes, cancellations, and general travel information.
• Maintain a friendly and professional demeanor during all customer interactions.
• Accurately document customer interactions to improve service delivery.
• Collaborate with team members and other departments to resolve customer issues effectively.
• Engage in training sessions to enhance knowledge of products and customer service protocols.

Requirements

• Fluency in German is essential.
• Excellent communication skills.
• Experience in customer service is preferred.
• Ability to handle inquiries professionally and efficiently.
• Strong problem-solving skills.
• Willingness to work in a team environment.

Benefits

• Competitive salary.
• Dynamic team environment.
• Opportunities for career growth.
• Training and development programs.
• Employee discounts on travel.