German Customer Service Representative - Remote

Posted 11 hours ago

Customer Service

Full Time

Worldwide

Overview

As a German Customer Service Representative at Bosch Service Solutions, you will play a crucial role in enhancing user experience through technical support and data management.

In Short

Update user data in the 'Mi Bosch Car Service' App and web platform.
Drive improvement campaigns for digital functionalities.
Provide advanced technical support to global teams.
Manage and resolve user issues in German and English.
Work in a hybrid model with options for remote work.
Receive top training and support for professional growth.
Access free psychological support services.
Undefined contract from the first day.
Work up to 30 days per year abroad (EU countries).
Collaborate with expert trainers during onboarding.

Requirements

Strong verbal and written communication skills.
Team-oriented with a focus on customer satisfaction.
IT knowledge, especially in Excel and troubleshooting.
Problem-solving skills and proactive approach.
Experience with ticketing tools like Jira is valued.
Knowledge of SAP is desirable.

Benefits

Professional growth opportunities.
Flexible working policy.
Supportive training and onboarding.
Access to an international network.
Free psychological support line.

Bosch Group

The Bosch Group, specifically the Robert Bosch Tool Corporation, is a leading multinational engineering and electronics organization headquartered in Mount Prospect, Illinois. With a commitment to innovation, sustainability, and social responsibility, Bosch is the largest privately held employer globally, employing over 400,000 associates. The company focuses on enhancing quality of life through advanced technology and services, particularly in the power tools sector. Bosch fosters a culture of lifelong learning and offers diverse opportunities for professionals in engineering and technology, emphasizing collaboration and the development of cutting-edge products. Recognized for its award-winning workplace culture, Bosch is dedicated to creating a diverse and inclusive environment.

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