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German Customer Service Representative - Remote

Posted 16 hours ago
Customer Service
Full Time
Worldwide

Overview

We are seeking a dedicated Customer Service Representative to join our team, focusing on the Automotive Aftermarket sector, specifically for Bosch vehicle repair workshops in the German market.

In Short

  • Respond to general customer inquiries from end-users.
  • Assist workshop professionals with appointment system questions.
  • Provide support for the new 'WOM Connect' Workshop Management Tool.
  • Troubleshoot issues and create tickets via JIRA.
  • Ensure high-quality support for workshops.
  • Guide customers through the escalation process.
  • Handle calls related to vehicle renting services.

Requirements

  • Fluent in German (spoken and written).
  • Strong communication and interpersonal skills.
  • A passion for the automotive industry.
  • Ability to work independently and as part of a team.
  • Previous experience in customer service is a plus.

Benefits

  • A stable contract with opportunities for professional growth.
  • Monday to Friday work schedule during office hours.
  • Flexible Work from home.
Bosch Group logo

Bosch Group

The Bosch Group, specifically the Robert Bosch Tool Corporation, is a leading multinational engineering and electronics organization headquartered in Mount Prospect, Illinois. With a commitment to innovation, sustainability, and social responsibility, Bosch is the largest privately held employer globally, employing over 400,000 associates. The company focuses on enhancing quality of life through advanced technology and services, particularly in the power tools sector. Bosch fosters a culture of lifelong learning and offers diverse opportunities for professionals in engineering and technology, emphasizing collaboration and the development of cutting-edge products. Recognized for its award-winning workplace culture, Bosch is dedicated to creating a diverse and inclusive environment.

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