Customer Success Engineer - SLED - Remote

Overview

As a remote-first company, Cribl is looking for a Customer Success Engineer to act as a trusted advisor for customers, helping them achieve their data goals and realize the value of their investment in Cribl solutions.

In Short

• Act as a trusted advisor for customers throughout the Customer Success lifecycle.
• Become a Cribl product expert to assist customers in building observability pipelines.
• Establish relationships with stakeholders to drive success plans and KPIs.
• Utilize customer success platforms to communicate effectively with tech touch customers.
• Identify new use cases and expand the usage of existing ones.
• Collaborate cross-functionally with sales, marketing, product, and engineering teams.
• Maintain customer health to ensure continued growth and value realization.
• Mentor and coach team members within the Customer Experience organization.
• May require stand-by or on-call duties.

Requirements

• Minimum of 5 years in a related function with customer advocacy experience.
• Technical experience in the State, Local, or Education space.
• Strong communication and relationship management skills.
• Experience with large enterprises in a high growth environment.
• Knowledge of Observability, Logs, Metrics, and IT Operations.
• Ability to drive continuous product value through new use cases.
• Quick learner with strong technical and problem-solving skills.
• Willingness to travel as needed.

Benefits

• Competitive salary based on experience and location.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and time off.
• 401(k) and equity options.
• Eligibility for a discretionary company-wide bonus.