Senior Product Manager - Support & Services - Remote

Overview

As a remote-first company, Cribl is looking for a Senior Product Manager passionate about enhancing customer and partner experiences through innovative support and services systems.

In Short

• Define and execute product vision and technology roadmap.
• Drive initiatives to improve customer support experiences.
• Integrate AI and automation technologies.
• Collaborate with cross-functional teams.
• Ensure compliance with FedRAMP standards.
• Manage vendor relationships for key technologies.
• Analyze data to inform product decisions.
• Build strong relationships with stakeholders.
• Work with engineering teams on technical specifications.
• Contribute to company growth and customer satisfaction.

Requirements

• 3+ years of product management experience in SaaS.
• Deep understanding of Salesforce Service Cloud.
• Experience optimizing systems for managed service partners.
• Interest in AI-driven customer service technologies.
• Strong analytical and communication skills.
• Proven problem-solving abilities.
• Familiarity with compliance environments like FedRAMP.
• Proficiency in Microsoft Excel for analysis.
• Basic understanding of RESTful APIs and integration frameworks.
• A passion for customer satisfaction.

Benefits

• Competitive salary range of $110,000 - $140,000.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and time off.
• 401(k) and equity options.
• Eligibility for discretionary company-wide bonuses.