Manager, Support Services - Remote

Overview

As a Manager, Support Services, you will lead customer support teams in a fast-paced Healthcare IT company, ensuring high-quality service and operational efficiency.

In Short

• Manage customer support/call center teams.
• Ensure professional and courteous customer support services.
• Handle escalated customer service issues.
• Monitor call quality and customer satisfaction metrics.
• Administer motivational programs to drive performance.
• Conduct hiring, performance appraisals, and pay reviews.
• Promote a productive experience with customers.
• Control costs by managing staffing levels.
• Work across departments to support the organization.
• Manage the activities of team members.

Requirements

• Bachelor's Degree required.
• Six plus years of experience with leadership responsibility.
• Strong business acumen and excellent communication skills.
• Proven leadership skills and relationship management abilities.
• Functional area expertise in customer support.

Benefits

• Collaborative and fun work culture.
• Comprehensive benefits package including medical for family.
• Community engagement opportunities with paid volunteer time.
• Global presence with in-person collaboration opportunities.
• Company-sponsored Employee Resource Groups.