Regional Support Services Manager - Remote

Overview

The Regional Support Services Manager (RSSM) is responsible for overseeing Kinly’s proactive and reactive AV support teams, which include Client Service Coordinators, Subject Matter Experts (SMEs), and Field Service Engineers in the APAC region. The role ensures the highest quality of service for AV clients by managing helpdesk operations, client escalations, and service delivery in line with industry best practices, KPIs, and SLAs.

In Short

• Oversee and optimize AV service delivery.
• Implement metrics and dashboards for service activity tracking.
• Conduct trend analysis for continuous service improvement.
• Ensure collaboration between AV service teams.
• Manage client escalations and service issue resolutions.
• Maintain AV-specific service documentation.
• Provide service reports to clients.
• Support strategic AV service initiatives.

Requirements

• Proven experience in the audio-visual (AV) industry.
• People management and leadership skills.
• Hands-on experience with AV/UC technologies.
• Strong customer service mindset.
• Analytical skills for reporting and insights.
• Proficiency in MS Office and service management tools.
• Experience in delivering AV support services to large corporate customers.

Benefits

• Part of a multi-award-winning team.
• Work with leading global businesses.
• Access to cutting-edge technology.
• Support high-profile, international projects.