Regional Service Manager - Midwest - Remote

Overview

The Regional Service Manager – Diagnostic Imaging (RSM) will report directly to the EVP, Global Service and are accountable to providing high levels of customer satisfaction, quality service either on or off site, and delivering Service revenue and margin within the assigned service area.

In Short

• Manages field engineers located within the service area, typically 15-30 engineers.
• Ensures all scheduled and unscheduled maintenance work within the area is completed to the satisfaction of customers in compliance with required Probo Medical procedures and timeframes.
• Responsible for making sure all FSE’s are appropriately trained to support the equipment in their area.
• Drives customer satisfaction for customers by providing world-class response times and service delivery.
• Responsible for maximizing field service productivity within the assigned service region.
• Identifies and participates in sales opportunities such as new contracts and contract renewals.
• Collaborates with sales team to help drive company strategy.
• Responsible for monitoring engineer parts and calibrated tool inventory.
• Ensures adherence to Environmental Health Safety, OSHA, FDA, HIPAA and/or all other applicable regulatory requirements.
• Utilizes the escalation process to resolve customer service delivery issues.

Requirements

• Bachelor’s Degree or equivalent and a minimum of 10 years of leadership/military experience.
• Must demonstrate previous people leader experience in a remote environment.
• Valid driver’s license and good driving record.
• Excellent analytical, interpersonal and communication skills.
• Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
• Ability to work in a fast-paced, self-directed environment.
• Decision-making, problem resolution and creative thinking skills.
• Must reside in the western region of the US.

Benefits

• Competitive salary with potential for growth.
• Opportunity to work in a dynamic and supportive environment.
• Engagement in meaningful work that impacts healthcare access.
• Professional development and training opportunities.
• Flexible work arrangements.