Customer Service Representative – Distributed Parts - Remote

Overview

The Customer Service Representative serves as a primary point of contact for inbound customer interactions, delivering timely, accurate, and solutions-focused support while managing orders, quotes, and customer inquiries.

In Short

• Act as a central liaison between customers and internal teams.
• Communicate clearly and professionally via phone and electronic channels.
• Respond to inbound inquiries and assess customer needs to provide appropriate solutions.
• Process orders and confirmations with a high degree of accuracy.
• Create, manage, and follow up on customer quotations.
• Provide order status updates, including delivery timelines and tracking details.
• Identify and recommend cost-saving alternatives or related products when applicable.
• Resolve customer issues and address complaints in a timely and professional manner.
• Collaborate with internal departments to support customer requirements.
• Maintain up-to-date knowledge of products, services, and customer support processes.

Requirements

• High school diploma or equivalent is required.
• Three or more years of experience in customer service.
• Proven ability to work independently in a self-directed environment.
• Strong ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills.
• Previous working knowledge of customer support processes.
• Familiarity with consultative or soft sales techniques.
• Demonstrated adaptability and a positive approach to change.
• Proficient in Microsoft Office and general computer applications.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Engagement in meaningful work that impacts healthcare.
• Building long-lasting relationships with customers.
• Professional development opportunities.
• Team-oriented culture focused on customer satisfaction.