Underwriting Associate I/Customer Service Representative - Remote

Overview

As an Underwriting Associate I, you will be the first point of contact for policyholders and agents, providing essential phone support and assisting with general underwriting and service-related inquiries.

In Short

• Assist customers with policy details, billing inquiries, endorsements, and general coverage questions.
• Support policy renewals by providing clear explanations and guidance.
• Maintain a high level of accuracy in all underwriting and policy-related communications.
• Demonstrate a foundational understanding of underwriting, billing, DriveSmart, and cancellations/reinstatements.
• Develop proficiency in Cover Whale’s knowledge base, binding, billing, cancellation, and reinstatement processes.
• Ensure quality responses that deepen customer relationships and minimize the need for follow-up inquiries.
• Work closely with the DriveSmart, Underwriting and Billing teams to ensure smooth handling of customers’ needs.

Requirements

• Detail-oriented professional.
• Experience in customer service or related fields.
• Ability to handle inbound inquiries quickly and efficiently.
• Strong communication skills.
• Willingness to learn about underwriting processes.

Benefits

• Opportunity to gain experience in underwriting and policy servicing.
• Work in a mission-driven company focused on improving road safety.
• Collaborative team environment.