Associate Gold Customer Service Representative - Remote

Overview

The Associate Gold Customer Service Representative plays a critical role in delivering exceptional customer experiences and supporting independent agents in the insurance industry.

In Short

• Provide customer support 24/7/365.
• Handle inbound calls in a fast-paced environment.
• Assist customers with renewals, coverage, and billing.
• Use upselling and cross-selling techniques to educate customers.
• Achieve goals on call quality and resolution.
• Maintain accurate data in various systems.
• Flexible to work weekends and holidays.
• Mandatory training for 12 weeks.
• Must pass state-specific insurance tests.
• Support agents in growing their business.

Requirements

• Associate degree or equivalent experience.
• Minimum of 6 months customer service experience preferred.
• Excellent oral and written communication skills.
• Proficiency with computers and Microsoft Office.
• Ability to handle confidential information.
• Must be able to multitask in a structured environment.
• Understanding of organizational policies and procedures.
• Willingness to obtain necessary licenses.
• Attendance during training is mandatory.
• Must be flexible with work hours.

Benefits

• Comprehensive benefits package.
• Continuous learning opportunities.
• Supportive work environment.
• Opportunity for career growth.
• Inclusive workplace culture.