Remote Otter LogoRemoteOtter

Associate Customer Service Representative - Remote

Posted 5 days ago
Customer Service
Full Time
USA
$16.50 - $17.50/hour

Overview

The Associate Customer Service Representative will assist and educate members, employer groups, providers, and colleagues regarding health plan benefits while ensuring exceptional customer experiences through various communication channels.

In Short

  • Start date: 04.28.25
  • Must live within Michigan for virtual work requirements
  • 6 weeks of training with some on-site requirements
  • Pay range: $16.50 - $17.50/hour based on experience
  • Inbound call center role focused on member assistance
  • Must be available for weekend schedules
  • Post-training hours may vary
  • Professional interactions with customers are essential
  • Identify trends and suggest process improvements
  • Adhere to established procedures and quality guidelines

Requirements

  • High School Diploma or equivalent
  • 1 year of relevant experience in a related field
  • 2 years of call center experience preferred
  • Retail customer service experience preferred
  • Strong communication and problem-solving skills

Benefits

  • Comprehensive benefits package
  • On-demand pay program
  • Discounts on various services
  • Optional identity theft protection
  • Retirement options with contributions and matches
Corewell Health Corporate logo

Corewell Health Corporate

Corewell Health Corporate is a not-for-profit health system dedicated to providing comprehensive health care and coverage through a team of over 60,000 professionals, including more than 11,500 physicians and advanced practice providers, and over 15,000 nurses. With a focus on end-of-life care through its Hospice unit, Corewell Health emphasizes an interdisciplinary approach to patient care, ensuring that individuals with a life expectancy of six months or less receive compassionate and holistic support in various settings, including homes and hospitals. The organization is committed to fostering a diverse and inclusive workplace, advocating for equity in health care, and maintaining a strong community presence through partnerships and philanthropy. Corewell Health operates 22 hospitals and over 300 outpatient locations, serving more than 1.2 million members through its Priority Health plan, all while prioritizing the well-being of its team members and the communities it serves.

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