Associate Customer Service Representative - Remote

Overview

The Associate Customer Service Representative handles inquiries from customers via phone, email, or in-person, ensuring timely resolution of complaints and adherence to service standards.

In Short

• Handle customer inquiries and complaints through various communication channels.
• Ensure timely and accurate responses to customer issues.
• Prepare adjustments for services not properly processed.
• Meet production, quality, and adherence standards.
• Attend required training sessions.
• Maintain accurate records, including timekeeping.
• Elevate issues to supervisors as necessary.
• Perform other assigned duties.
• Work primarily in an office-based environment.
• Comply with HIPAA and data security guidelines.

Requirements

• High School Diploma or GED required.
• 6 months of customer service experience required.
• Preferred experience in a call-center environment.
• Strong communication skills required.
• Ability to manage multiple tasks simultaneously.
• Ability to work under pressure.
• Knowledge of customer service principles.
• No specific licenses or certifications required.

Benefits

• Competitive salary range.
• Health insurance options.
• Training and development opportunities.
• Work from home flexibility.
• Supportive work environment.