Underwriting Customer Service Representative - Remote

Overview

As an Underwriting Customer Service Representative at United Automobile Insurance Company, you will provide exceptional service to customers and agents, addressing inquiries and resolving issues effectively.

In Short

• Coordinate day-to-day service and administrative requirements.
• Answer 75 to 100 calls per day.
• Provide exceptional customer service and develop rapport with callers.
• Resolve inquiries and complaints from agents and customers.
• Document inquiries and responses in policy accounts.
• Prepare for inquiries by studying products and services.
• Handle cancellations and policy changes.
• Recommend process changes to improve service quality.
• Work remotely from the Southeast region.
• Must have a high school diploma and customer service experience.

Requirements

• High school diploma plus minimum of one year experience in customer service.
• 220 license preferred.
• Proficient in Word, Excel, and Windows-based applications.
• Ability to communicate clearly and concisely.
• Strong analytical skills and ability to handle multiple tasks.
• Ability to work independently and in a team environment.
• Accurate data entry skills.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Short Term and Long-Term Disability.