First Notice of Loss and Customer Service Representative (Auto Claims) - Remote

Overview

As a First Notice of Loss (FNOL) and Status Customer Service Representative for an automobile insurance company, you will serve not only as the first point of contact for policyholders following an accident or loss, but also as the representative responsible for updating customers on the status of their existing claims.

In Short

• Act as the first point of contact for policyholders reporting losses or damages.
• Gather relevant information, such as policy details and incident specifics.
• Clarify coverage terms and claim status as needed.
• Offer clear, empathetic guidance to policyholders on next steps.
• Explain required documentation needed to process a claim.
• Handle incoming calls from policyholders seeking updates on claims.
• Provide timely and accurate status updates regarding claims.
• Accurately record all information gathered during the FNOL process.
• Ensure completeness and accuracy of claim reports and communications.
• Address any concerns or questions from policyholders.

Requirements

• High school diploma or equivalent (Associate's degree is a plus).
• Bilingual (English & Spanish).
• At least 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Knowledge of property and casualty insurance policies is a plus.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Voluntary Short Term and Long-Term Disability.