Customer Service and Sales Representative - Remote

Overview

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?

In Short

• Conduct stellar communication with customers via email, telephone, or LiveChat.
• Turn a conversation into a positive experience and support customers to buy.
• Assist with website visitors through chat.
• Handle and respond to customer inquiries in a timely manner.
• Resolve issues to benefit both the client and the company.
• Boost client satisfaction and brand’s Trustpilot rating.
• Work closely with the logistics team for timely delivery.
• Track shipped parcels and notify customers as needed.
• Follow up on inquiries and delayed payments.
• Ensure a smoother shopping experience for customers.

Requirements

• Fluency in English and confidence in communication.
• Experience in customer service (sales experience is a bonus).
• High energy, enthusiasm, and a positive mindset.
• Availability to work in 3 shifts: early morning, daytime, night shift.
• Proactive and prioritizes tasks effectively.
• Excellent soft skills, especially communication and empathy.
• Resilience under pressure and ability to adapt to feedback.
• Multitasking ability in various situations.
• Accountability and ability to work independently.
• Strong computer skills for navigating systems while assisting customers.

Benefits

• Support for your success and professional growth.
• Opportunities for promotion and career advancement.
• Flexible working schedule with remote options.
• Work from home setup.
• Personal development plans.
• Competitive salary and benefits package.
• Dynamic and diverse team environment.
• International workplace with global operations.