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Senior Customer Success Manager, Commerce (DACH-German speaking) - Remote

Posted Yesterday
Customer Service
Full Time
Germany, United Kingdom, Netherlands

Overview

The Senior Customer Success Manager will act as a trusted advisor and subject matter expert for Commerce customers in the DACH region, focusing on customer engagement, product adoption, and satisfaction.

In Short

  • Provide an outstanding experience to enterprise Commerce customers.
  • Conduct enablement sessions on new and existing features.
  • Act as a Domain Expert and product Superuser.
  • Adapt communication style to various stakeholders.
  • Advocate for customer needs across departments.
  • Liaise with departments to ensure quality product configuration.
  • Contribute to customer-facing content for Knowledge Management.

Requirements

  • Excellent relationship building skills.
  • Strong analytical skills to translate data into value.
  • Consultative approach to customer management.
  • Tech-savvy with a SAAS background.

Benefits

  • Opportunity to work in a dynamic environment.
  • Engagement with cross-functional teams.
  • Potential for professional growth in customer success.

Coveo

Coveo

Coveo is a forward-thinking technology company dedicated to transforming the way businesses connect with their customers through innovative Commerce solutions. With a strong technical foundation and a loyal customer base, Coveo empowers organizations to understand and leverage its platform's value, ensuring they make informed buying decisions. The company is committed to delivering tailored solutions that meet complex customer needs, and it actively participates in industry events to showcase its expertise. Coveo values passionate individuals who excel in building relationships and translating technical solutions into business terms, making it a dynamic place for professionals in the field.

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