Andon Operation Team Manager - Remote

Overview

The Andon Operation Team at Coupang is responsible for handling various issues such as defective products and delivery errors to ensure customer satisfaction. The team aims to quickly identify issues and improve processes to provide high-quality products to customers.

In Short

• Manage the Andon Operation team and resolve issues.
• Conduct improvement activities through KPI analysis and data analysis.
• Train personnel to stabilize KPI management across various Andon channels.
• Respond to risks through quick escalation of issues.

Requirements

• 8+ years of experience with team management.
• Ability to work night shifts.
• Strong understanding of KPI and management metrics.
• Proactive mindset and adaptability to fast-changing environments.
• Experience in operational policy and system improvements.
• Excellent MS Office skills.

Benefits

• 5-day work schedule (including weekends and holidays).
• Night shift allowance of 800,000 KRW/month.
• Remote work possible depending on circumstances.