Customer Service Specialist - Remote

Overview

The position is for a Customer Service Specialist at Coupang, focusing on enhancing customer experience through effective communication and problem-solving.

In Short

• Work as a customer service representative for Coupang.
• Handle customer inquiries and escalate issues as necessary.
• Participate in training to develop customer service skills.
• Work remotely with flexible hours.
• Opportunity for career advancement within the company.
• Contract position with potential for full-time employment after evaluation.
• Salary includes additional compensation for evening and night shifts.
• Must have a suitable home office setup for remote work.
• Support provided for necessary equipment and training.
• Engage in a positive work culture focused on customer satisfaction.

Requirements

• Strong communication skills and customer service orientation.
• Ability to work independently in a remote environment.
• Basic proficiency in MS Office.
• Willingness to learn and adapt to new challenges.
• No specific educational or professional background required.
• Must be available for full-time work from the start date.
• Experience in customer service is a plus but not mandatory.
• Ability to handle customer complaints and provide solutions.
• Must be able to work flexible hours, including evenings and weekends.
• Must have a reliable internet connection for remote work.

Benefits

• Health insurance and benefits.
• Training and development opportunities.
• Work-life balance with remote work options.
• Performance bonuses and incentives.
• Support for home office setup.
• Employee discounts and perks.
• Access to wellness programs and mental health support.
• Flexible working hours.
• Opportunities for career growth within the company.
• Engaging company culture focused on employee well-being.