Senior Professional Services Engineer - Remote

Overview

Cortex is the internal developer portal that cuts noise for developers with paved paths to production. Companies like Sofi, Xero, and Docker use Cortex to catalog, score, and assign action to improve service quality and velocity, so devs can get back to work that drives the business forward.

In Short

• Seeking a Senior Professional Services Engineer.
• Responsible for onboarding customers to the Cortex platform.
• Ensure smooth implementation and successful adoption.
• Work closely with Customer Experience teams.
• Provide technical guidance and troubleshooting.
• Educate customers on best practices.
• Drive product conversations based on customer needs.
• Engage with internal teams to improve processes.
• 5+ years of experience in technical professional services required.
• Remote position available for candidates in the US.

Requirements

• 5+ years of experience in technical professional services.
• 2+ years of experience with JavaScript or Python.
• 2+ years of experience with Cloud Architecture.
• Comfortable in *nix shell.
• Project management skills required.
• Understanding of software engineering methodologies.
• Experience with Git, CI/CD, APIs, Containers, and Kubernetes.

Benefits

• Competitive salary and equity.
• 100% covered medical, dental & vision insurance.
• Fully covered life insurance.
• $400 monthly perks stipend.
• $1000 yearly Learning & Development stipend.
• 401k plan.
• Pet Insurance.
• Unlimited PTO.
• Remote & flexible working hours.
• Gender-neutral parental leave.