Senior Professional Services Engineer - Remote

Overview

The Senior Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around Nice CXone products, the contact centre industry, and other contact centre ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.

In Short

• Engage customers in a consultative capacity.
• Provide expertise on Nice CXone products.
• Manage customer expectations and satisfaction.
• Configure products based on best practices.
• Coordinate inter-departmental activities.
• Track time and status within systems.
• Responsible for consultative performance in solutions provisioning.
• Serve in a project manager capacity for system life cycle development.
• Supervise and mentor junior staff.
• Communicate effectively with customers.

Requirements

• Senior-level technical configuration and programming.
• Process, data, and object modelling expertise.
• Database design and development skills.
• Technical architecture leadership.
• Maintain expertise in contact centre technologies.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Endless internal career opportunities.
• Be part of a market-disrupting global company.
• Chance to learn and grow every day.