Senior Professional Services Engineer - Remote

Overview

The Senior Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE products and services, including implementing, configuring, and optimizing AI-driven applications for enterprise contact centers.

In Short

• Configure, program, and develop NICE solutions, including AI and CRM integrations.
• Lead the design and development of AI and bot applications.
• Optimize and maintain AI bots.
• Implement AI-driven services such as knowledge assistant engines.
• Collaborate with project managers for project rollouts.
• Manage system lifecycle development and change control processes.
• Provide subject matter expertise during client consultations.
• Conduct business analysis to assess user needs.
• Mentor and lead project teams.
• Develop documentation for emerging digital products.

Requirements

• Bachelor’s degree in technical or business field or equivalent work experience.
• 5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications preferred.
• Proven expertise in technical configuration and programming of AI technologies.
• Familiarity with generative AI models and automation principles.
• Strong analytical and inquisitive mindset.
• Team-oriented with strong interpersonal skills.
• Strong sense of accountability and ownership.
• Professional communication and demeanor.

Benefits

• Join a market-disrupting global company.
• Endless internal career opportunities.
• Flexible Work Model with hybrid remote work.
• Collaborative and creative work environment.
• Opportunity to make an impact in dynamic settings.