Remote Support Engineer II

Overview

As a Remote Support Engineer II, you’ll play a key role in Coretelligent’s client experience by managing and resolving more complex technical issues within multi-tenant environments.

In Short

• Receive and respond to internal incident escalations.
• Perform advanced troubleshooting of desktop, network, and application incidents.
• Support and maintain network and resource access.
• Provide break/fix and educational support for workstations and applications.
• Coordinate vendor escalations for resolution of uncommon incidents.
• Create and maintain knowledge base articles.
• Provide assistance to Tier 3 staff with problem research.
• Maintain detailed documentation on all support tickets.
• Participate in scheduled after-hours maintenance windows.
• Work independently under general supervision.

Requirements

• 3+ years of experience providing remote IT support.
• Proficient with Microsoft 365, Active Directory, Windows OS.
• Working knowledge of network concepts and endpoint troubleshooting.
• Familiarity with firewalls and network equipment.
• Excellent written and verbal communication skills.
• Strong documentation discipline and adherence to process.
• Ability to multitask in a high-volume environment.
• Collaborative team player with a willingness to mentor others.

Benefits

• Health, Dental, & Vision insurance.
• 401k and flexible spending accounts.
• Paid parental leave and holiday pay.
• Flexible vacation and sick days.
• Monthly rewards and spot bonuses.
• Community and social events.
• Learning and development opportunities.
• $100 well-being allowance.