Remote Support Engineer I

Overview

As a Remote Support Engineer I, you’ll be at the front line of Coretelligent’s client experience—solving real problems for real people, every day. You’ll support a wide range of industries and technologies while building valuable technical and client-facing skills.

In Short

• Respond to inbound support tickets and phone calls from clients.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Manage user access and permissions in Microsoft 365 and Active Directory.
• Provide first-level support for VPN and virtual desktop environments.
• Document ticket progress and resolutions in the service management platform.
• Collaborate with higher-tier engineers to escalate complex issues.
• Meet departmental KPIs and SLAs related to support tickets.
• Work in a fast-paced environment with a team-oriented mindset.

Requirements

• 2+ years of experience in remote IT support or help desk role.
• Strong troubleshooting skills and ability to resolve issues independently.
• Familiarity with Microsoft 365, Active Directory, and Windows OS.
• Excellent written and verbal communication skills.
• Attention to detail and adherence to support processes.
• Ability to multitask and prioritize effectively.
• A team player attitude with a drive for growth and collaboration.

Benefits

• Health, Dental, & Vision insurance.
• 401k and flexible spending accounts.
• Paid parental leave and holiday pay.
• Flexible vacation and sick days.
• Opportunities for career growth.
• Monthly rewards and spot bonuses.
• Community and social events.
• Well-being allowance and health perks.