Client Onboarding Engineer - Remote

Overview

The Client Lifecycle Specialist is a technical, client-facing role responsible for ensuring seamless onboarding and deployment of Coretelligent’s managed IT and security solutions.

In Short

• Partner with the Project Manager and internal engineering teams to execute all technical aspects of new client onboarding projects.
• Collaborate with fellow Client Lifecycle Specialists to standardize deployment processes and documentation across clients and service lines.
• Deploy and configure Coretelligent’s suite of managed services tools.
• Conduct in-depth discovery sessions with clients to gather technical details.
• Create clear, scalable technical documentation.
• Review, validate, and enhance existing documentation and configurations.
• Communicate proactively and professionally with clients.
• Track and manage all assigned onboarding tasks.
• Identify gaps or risks in client IT infrastructure.
• Monitor newly onboarded clients for successful handoff.

Requirements

• 3+ years of experience in IT service delivery or client onboarding.
• Strong understanding of networking and server infrastructure.
• Familiarity with security and monitoring platforms.
• Proven ability to document complex technical environments.
• Excellent communication skills.
• Strong multitasking and organizational abilities.
• Proficiency with Microsoft Office 365 and project management systems.
• Occasional after-hours support may be required.

Benefits

• Health, Dental, & Vision insurance.
• Flexible Spending Account (FSA).
• 401k and Health Reimbursement Account (HRA).
• Life and Disability Insurance.
• Paid Parental Leave and Holiday Pay.
• Flexible Vacation & Sick Days.
• Community and social events.
• Learning and development opportunities.
• $100 well-being allowance.
• Other health & wellness perks.