Onboarding Engineer - Remote

Overview

As an Onboarding Engineer at Portnox, you will play a crucial role in guiding our clients through the onboarding process, ensuring they maximize the value of our solutions and have a seamless experience integrating our product into their operations.

In Short

• Serve as the primary point of contact for new clients during the onboarding process.
• Develop and deliver engaging training sessions and documentation.
• Assist clients with technical aspects of product implementation.
• Identify and resolve any issues clients encounter during onboarding.
• Gather client feedback to improve the onboarding process.
• Provide clients with best practices to enhance product usage.
• Create and maintain user-friendly documentation.

Requirements

• Bachelor's degree in computer science, engineering, or related field.
• 3-5 years of experience in customer onboarding or technical consulting.
• Strong technical aptitude and understanding of complex systems.
• Knowledge of networking, security, and firewalls.
• Excellent communication and interpersonal skills.
• Proven ability to build and maintain customer relationships.
• Proficiency in product demonstrations.
• Detail-oriented and organized.
• Strong problem-solving skills.
• Self-motivated and able to work independently.

Benefits

• Opportunity to make a significant impact on company operations.
• Collaborative work environment with professional growth opportunities.
• Competitive compensation and benefits package.