Solutions Engineer & Onboarding Specialist - Remote

Overview

The Solutions Engineer & Onboarding will play a critical role in engaging with prospective clients during the pre-sales process, assisting with product demonstrations, and guiding them through the onboarding phase to ensure smooth adoption of our solutions.

In Short

• Collaborate with the sales team to understand customer needs.
• Assist with pre-sales activities, including product presentations.
• Conduct tailored product demos and webinars.
• Provide technical and operational expertise to potential clients.
• Guide customers through the onboarding process.
• Work closely with the customer success team for support post-onboarding.
• Assist with the development of onboarding materials.
• Track and report on customer progress during onboarding.
• Stay up to date with product features and industry trends.
• Work in cross-functional teams.

Requirements

• Strong communication skills.
• Technical understanding of the product.
• Customer-focused mindset.
• Experience in pre-sales or customer onboarding.
• Ability to conduct product demonstrations.
• Problem-solving skills.
• Experience working in cross-functional teams.
• Ability to track and report on customer progress.
• Familiarity with industry trends.
• Proficiency in onboarding processes.

Benefits

• Opportunity to work with a dynamic team.
• Engagement with diverse clients.
• Professional development opportunities.
• Flexible working environment.
• Access to the latest product features.
• Supportive company culture.
• Potential for career advancement.
• Involvement in cross-functional projects.
• Contribution to customer success.
• Work-life balance initiatives.