Remote Otter LogoRemoteOtter

Solutions Engineer & Onboarding Specialist - Remote

Posted 6 weeks ago

Overview

The Solutions Engineer & Onboarding will play a critical role in engaging with prospective clients during the pre-sales process, assisting with product demonstrations, and guiding them through the onboarding phase to ensure smooth adoption of our solutions.

In Short

  • Collaborate with the sales team to understand customer needs.
  • Assist with pre-sales activities, including product presentations.
  • Conduct tailored product demos and webinars.
  • Provide technical and operational expertise to potential clients.
  • Guide customers through the onboarding process.
  • Work closely with the customer success team for support post-onboarding.
  • Assist with the development of onboarding materials.
  • Track and report on customer progress during onboarding.
  • Stay up to date with product features and industry trends.
  • Work in cross-functional teams.

Requirements

  • Strong communication skills.
  • Technical understanding of the product.
  • Customer-focused mindset.
  • Experience in pre-sales or customer onboarding.
  • Ability to conduct product demonstrations.
  • Problem-solving skills.
  • Experience working in cross-functional teams.
  • Ability to track and report on customer progress.
  • Familiarity with industry trends.
  • Proficiency in onboarding processes.

Benefits

  • Opportunity to work with a dynamic team.
  • Engagement with diverse clients.
  • Professional development opportunities.
  • Flexible working environment.
  • Access to the latest product features.
  • Supportive company culture.
  • Potential for career advancement.
  • Involvement in cross-functional projects.
  • Contribution to customer success.
  • Work-life balance initiatives.

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