1st & 2nd Level Supporter ECM - Remote

Overview

We are seeking an experienced and open-minded 1st & 2nd Level Supporter ECM for our client in the software solutions industry in the Zurich area.

In Short

• Act as the primary contact person for business partners regarding internal ECM solutions.
• Handle support inquiries and solve technical challenges in customer projects.
• Collaborate closely with your team to contribute to the success and quality of our solutions.
• Actively participate in the development of our products and share your ideas.

Requirements

• Experience with ticketing systems and helpdesk support.
• Knowledge of Python or similar tools is a big plus.
• Solid knowledge of IP-based networks, database systems, virtualization technologies, web applications, and web servers.
• A completed education in computer science (e.g., EFZ, HF, or FH) and several years of professional experience.
• Engaged, open to new ideas, and solution-oriented.
• Customer friendliness and teamwork are essential.
• Very good German and good English skills, French or Italian is a plus.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborative team culture.
• Potential for professional growth and development.