Technical Support Specialist - Remote

Overview

We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible. The teams are working in a hybrid model, which means you would have to come to our Prague office 2-3 days per week and work the other days from home.

In Short

• Full-time position in a hybrid work model.
• Responsible for 3rd level technical support.
• Customer support via ticket system in English.
• Monitoring and troubleshooting IT infrastructure.
• Documentation and server provisioning tasks.
• Installation, configuration, and administration of servers and networks.
• Opportunity for professional development and training.
• Service-oriented and independent action required.
• Initial knowledge of Bash scripting and databases is desirable.
• Sound knowledge of German is a plus.

Requirements

• Completed vocational training in IT or relevant experience.
• Very good knowledge of Linux administration.
• Experience in technical customer support.
• English language skills are mandatory.
• Desirable: initial knowledge of Bash scripting.
• Desirable: experience with SQL databases.
• Desirable: sound knowledge of German.

Benefits

• Great freedom for creative ideas.
• Ongoing professional and personal development opportunities.
• Comprehensive induction with colleagues.
• Modern workplaces at European locations.
• Remote or hybrid working opportunities.
• Flexible working hours for work-life balance.
• 30-day vacation by default.
• Possibility of working from Mallorca or any EU country.
• Extra day off for social activities.
• Attractive conditions on products and services.
• Unforgettable moments at company events.