Customer Success Technical Architect - Remote

Overview

Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite.

In Short

• Champion and advocate for the customer within Confluent.
• Identify customer technical objections and develop strategies to address those blockers to adoption.
• Proactively support customers through technical lifecycle activities.
• Guide customers up the data streaming maturity curve.
• Develop and present periodic customer reviews.
• Document and transfer knowledge to customers and internal teams.
• Leverage knowledge of customer environments to influence product roadmap.
• Assist with customer issues alongside Technical Support Engineers.

Requirements

• Bachelor's degree in computer science or engineering, mathematics, or equivalent.
• Demonstrated success in a technical Field role for a product / SaaS company.
• Passion for working on complex technical problems.
• Excellent interpersonal & communication skills.
• Ability to manage multiple customers and initiatives.
• Hands-on knowledge of cloud vendors (AWS, GCP, Azure).
• Solid understanding of cloud networking and security technologies.
• Experience with programming languages (e.g. Java, Python, Go).
• Experience operating Linux and troubleshooting.
• Fluency in French.

Benefits

• Opportunity to work with various organizations from start-ups to enterprises.
• Build broad experience with Kafka, Flink, and Confluent IP.
• Collaborative and inclusive workplace culture.
• Flexibility to travel up to 20% of the time.
• Opportunity to engage with cutting-edge technologies.